Frequently Asked Questions

How do I apply for support from HAAPI?

The specific steps required to receive hearing aids through HAAPI can be found on the Application Information page.

How much time will it take to process my application?

We estimate 3-4 weeks once the completed application is received along with all the necessary documents. During this time frame: 1) a decision will be made, 2) you and your audiologist will be notified, and, if approved, 3) the hearing aid/s will be ordered. Depending on volume of applications, this timeline is subject to change.

What do HAAPI funds cover?

HAAPI funds may cover: 1) one or two hearing aids depending on what is most appropriate for the hearing loss, 2) one earmold per hearing aid, 3) a pediatric care kit (e.g. battery tester, listening stethoscope, air blower, dry aid kit) and 4) the initial fitting fee. Depending on the cost of the hearing aid, families may incur an out of pocket cost.

How much will I have to pay for my child’s hearing aids?

Most families will pay very little or nothing at all. If your insurance plan provides any coverage for hearing aids that will need to be taken into consideration. Please discuss these details with HAAPI administrative staff and your audiologist to determine your portion.

Are there out-of-pocket costs for dispensing fees if HAAPI funds are used to purchase the hearing aid?

No. There are no out-of-pocket costs for dispensing fees for the families receiving assistance through HAAPI. However, your audiologist may charge you to complete a hearing evaluation if needed. After the initial fitting, your audiologist may bill/charge you their usual and customary rates for follow-up care and and hearing aid adjustments.

What do I do if my child currently does not have an audiologist?

If your child is not currently established with an audiologist, you may choose a participating HAAPI provider from the Registered Audiologists. To receive assistance from HAAPI, you must work with a Participating Audiologist.

What do I need for proof of school enrollment? What if my child is homeschooled?

A letter on school letterhead stating that your child is enrolled and what grade they are enrolled in is sufficient for proof of school enrollment. Children who are homeschooled are also eligible to receive assistance from HAAPI. If you child is homeschooled, a copy of homeschool enrollment with the state of Indiana will be required.

Will I have to verify income?

No. You will not need to verify your income.

How do I get medical clearance for hearing aids?

A physician, preferably an Ear, Nose, and Throat doctor (ENT), may provide medical clearance for hearing aids. If you need assistance finding an ENT or obtaining medical clearance, ask your Participating HAAPI Audiologist. If your physician doesn’t have his/her own form, click here to download our medical clearance document.

Is there a minimum hearing loss required to receive HAAPI funds?

There is no minimum loss required to receive HAAPI funds. An audiologist must recommend hearing aids.

Do HAAPI funds cover follow up services for hearing aid maintenance?

HAAPI does not cover follow-up services for hearing aid maintenance. However, the warranty covers any repair (should a hearing aid need to be sent back to the manufacturer for service) for the first 3 years. You should check with your Participating HAAPI Audiologist to find out about ongoing hearing aid maintenance fees.

What should I do if my child loses their hearing aids?

All hearing aids awarded through HAAPI will have a 3-year warranty that covers one loss time during the warranty period. You will only owe the deductible or a nominal fee. Contact your audiologist if you need to use this coverage.

How often can I apply for HAAPI funds to cover new hearing aids for my child?

Generally, hearing aids should be replaced every three to five years. Recipients of HAAPI are eligible to apply for assistance every three years.

What is prioritization given to applicants of HAAPI funds?

Indiana code 16-35-8 specifies prioritization of HAAPI funds for children ages 5-13 who are enrolled in kindergarten through 12th grade. During the first two months of every year, HAAPI funds will only be awarded to children who are 5-13. After the first two months, anyone ages 5-21 who is enrolled in kindergarten through 12th grade may be considered for support through HAAPI.

Do I have to use my insurance benefit if partial coverage is available?

Yes. HAAPI is a payor of last resort, therefore all forms of insurance coverage, whether public or private, would need to be explored and used prior to applying for HAAPI funds. If your insurance denies a claim for a hearing aid and/or dispensing fee, proof of that denial (or partial coverage) should be included in your HAAPI application.

What if my insurance company will not put the insurance denial or partial coverage in writing?

Talk to your participating audiologist. In some cases, your audiologist will be willing to speak with your insurance company and sign an attestation statement to include with your application.

What happens in the case of partial coverage or deductibles?

Indiana Code IC 16-35-8 states that a child is eligible for HAAPI only if insurance coverage is not sufficient to cover the manufacturer’s invoice cost of the hearing aid. Currently, the statute mandates that if any insurance coverage exists, your HAAPI participating audiologist is required to bill insurance on your behalf. Occasionally, an insurance payment is not sufficient to cover the manufacturer’s invoice cost of an approved hearing aid due to a deductible or partial insurance coverage. A family with partial coverage or out-of-pocket fees can complete the HAAPI application at any time and receive provisional approval for HAAPI funds of up to $1,500 per hearing aid. Final approval will be given after HAAPI administrators have received the patient’s explanation of benefits (EOB) and manufacturer’s invoice.

Still have questions?

A HAAPI participating audiologist can assist you with the process of applying for HAAPI funds. Alternatively, please contact Hear Indiana, the HAAPI Administrator, at 317-828-0211 or Info@HAAPIndiana.org.

Indiana State Department of Health
Center for Deaf and Hard of Hearing Education